- Close your browser and then open a new browser and try again
- On the screen that indicates 'Code Required', you can click on 'Why?' to get an explanation. You must have a personal email/phone on file. If you do not, call Help Desk at 678-474-2300
** for Vendor, the code is sent to your vendor email or your cell phone which you provided at time of registration.
- If requesting delivery to email, make sure it is not in SPAM or Junk folder or that your email system is blocking this email.
- Use the 'REQUEST NEW CODE' button and try a different delivery method if you have more than one.
- For Employees: If you do not have 2 delivery methods you can update your profile in MyHR or Password Manager
- For Vendors: you must use the contact email address listed in Application issues below OR go to the site you registered and update your vendor email and or cell phone.
- Applications like Ignite, Google Cloud, Service Now allow logging on with email address but this MUST be your Macy`s Inc. company email address.
** Vendor applications like Vendor Management Portal, MacysNET, Macy's Liquidation (SRM), and Macy's Auction the vendor can use their vendor email address they registered with or user name.
- For ANY application logon screen issue, call the Help Desk at 678-474-2300
- Vendor Applications: Macys Liquidation & Auction - email to: liquidationsales@macys.com
- MacysNET vendor application you can go to https://macysnet.com/help/ OR contact: helpdesk.macysnet@macys.com or call 513-782-1499.
- I am a former employee logging into InSite and receiving error message 'The sign-in attempt failed. Please try again.'Then validate that you selected the 'Former Colleague' Sign-in Button and typed the correct EmployeeID/Password.
- If you have issues after logging into InSite or MyHR, issues with your employee number, or issues related to Human Resources, call HR Services at 1-800-234-6229