Frequently Asked Questions

What if my Login screen is not loading?

- Close your broswer and then open a new browser and try again

What does 'Code Required' mean?

- On the screen that indicates 'Code Required', you can click on 'Why?' to get an explanation. You must have a personal email/phone on file. If you do not, call Help Desk at 678-474-2300

What if I am not getting code sent to me?

- Use the 'REQUEST NEW CODE' button and try a different delivery method if you have more than one.
- If you do not have 2 delivery methods you can update your profile in MyHR or Password Manager
**Note - Text messages to other than country code +1 cannot be sent. Instead, select email as the delivery option.

What email address can I use to login?

- Applications like ignite(Degreed), Google Cloud, Service Now allow logging on with email address but this MUST be your Macy`s Inc. company email address.

What if I am having an application issues?

- For ANY application logon screen issue, call the Help Desk at 678-474-2300


- I am a former employee logging into InSite and receiving error message 'The sign-in attempt failed. Please try again.'
- Validate that you selected the 'Former Collegue' Sign-in Button and typed the correct EmployeeID/Password.
- If you have issues after logging into InSite, issues with your employee number, or issues related to Human Resources, call HR Services at 1-800-234-6229