Frequently Asked Questions

What if my Login screen is not loading?

- Close your browser and then open a new browser and try again

What does 'Code Required' mean?

- On the screen that indicates 'Code Required', you can click on 'Why?' to get an explanation. You must have a personal email/phone on file. If you do not, call Help Desk at 678-474-2300

** for Vendor, the code is sent to your vendor email or your cell phone which you provided at time of registration.

What if I am not getting code sent to me?

- If requesting delivery to email, make sure it is not in SPAM or Junk folder or that your email system is blocking this email.
- Use the 'REQUEST NEW CODE' button and try a different delivery method if you have more than one.
- For Employees: If you do not have 2 delivery methods you can update your profile in MyHR or Password Manager
- For Vendors: you must use the contact email address listed in Application issues below OR go to the site you registered and update your vendor email and or cell phone.

What email address can I use to login?

- Applications like Ignite, Google Cloud, Service Now allow logging on with email address but this MUST be your Macy`s Inc. company email address.

** Vendor applications like Vendor Management Portal, MacysNET, Macy's Liquidation (SRM), and Macy's Auction the vendor can use their vendor email address they registered with or user name.

What if I am having an application issues?

- For ANY application logon screen issue, call the Help Desk at 678-474-2300

- Vendor Applications: Macys Liquidation & Auction - email to:

- MacysNET vendor application you can go to OR contact: or call 513-782-1499.

Insite and MyHR

- I am a former employee logging into InSite and receiving error message 'The sign-in attempt failed. Please try again.'Then validate that you selected the 'Former Colleague' Sign-in Button and typed the correct EmployeeID/Password.
- If you have issues after logging into InSite or MyHR, issues with your employee number, or issues related to Human Resources, call HR Services at 1-800-234-6229